Refund and Return

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Refund and Return Policy

Effective Date: [Insert Date]

At TOGSP, we are committed to ensuring our customers are completely satisfied with their purchases. If for any reason you are not satisfied, please review our detailed refund and return policy below:

1. Eligibility for Returns

  • You may return most items within 30 days of receiving your order.
  • To be eligible for a return:
    • Items must be in original condition: unused, unworn, and free from any marks, stains, or damage.
    • All original packaging, tags, and accessories must be included.

2. Non-Returnable Items

The following items cannot be returned:

  • Gift cards: Once purchased, gift cards are non-refundable.
  • Downloadable software products: These items are considered used upon download.
  • Personalized or custom-made items: Orders that have been personalized or made to your specifications.
  • Sale items: Items marked as final sale are not eligible for returns.

3. Initiating a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email us at togs2024tamluk@gmail.com or call 7908340872. Include the following information:
    • Your order number.
    • A brief description of the item you wish to return.
    • The reason for the return.
  2. Return Authorization: We will review your request and provide you with a Return Authorization Number (RAN) and further instructions on how to proceed with the return.

4. Return Shipping

  • Customer Responsibility: Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., receiving a defective or incorrect item).
  • Shipping Method: We recommend using a trackable shipping service or purchasing shipping insurance for items valued over $50, as we cannot guarantee that we will receive your returned item.
  • Return Address: The return address will be provided with your return authorization.

5. Refund Process

  • Inspection: Once we receive your returned item, we will inspect it to ensure it meets the eligibility criteria outlined above.
  • Notification: We will notify you via email whether your return is approved or rejected. If approved, your refund will be processed.
  • Refund Timing: Refunds will be issued to your original payment method within a certain number of business days, depending on your card issuer’s processing time. Please allow up to 14 days for the refund to appear on your account statement.

6. Exchanges

  • If you wish to exchange an item for the same item or a different one, please initiate the return process as outlined above. Once your return is approved, you may place a new order for the desired item.

7. Contact Us

If you have any questions or concerns regarding our refund and return policy, please reach out to us:

8. Changes to This Policy

We reserve the right to update or modify this refund and return policy at any time. Any changes will be effective immediately upon posting the updated policy on our website.

Thank you for choosing TOGSP! Your satisfaction is our priority, and we appreciate your business

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